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All devices

iPhone / iPad Support

iOS and iPadOS devices.

Common problems

01

Device frozen or unresponsive

  1. Volume Up, Volume Down, then hold the Side button until the Apple logo appears.
  2. Charge for 15 minutes with an original cable if nothing shows.
  3. Message me if the screen stays black.
02

Apps crashing after an update

  1. Update all apps from the App Store.
  2. Offload the app: Settings → General → iPhone Storage → app → Offload.
  3. Reinstall it and sign back in.
03

Storage full

  1. Settings → General → iPhone Storage and review recommendations.
  2. Delete large videos or enable iCloud Photos optimisation.
  3. Clear Safari history and website data.
04

Can't sign in to Apple Account

  1. Check the date and time are set automatically.
  2. Reset the password at iforgot.apple.com.
  3. Sign out and back in from Settings → your name.

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